Webinar Preview: Why You're Underusing Your CLM Software & How To Fix It

You put in the work to select a CLM, align stakeholders, and get the system live. Now it’s doing what you bought it to do…but you know it’s capable of so much more.

Sound familiar? You’re not alone. Many legal teams settle into a handful of features after implementation, even though their CLM platform has more value to offer. Meanwhile the platform keeps evolving, new capabilities keep shipping, and the gap between what you bought and what you use keeps expanding.

That’s exactly what we’ll explore in our upcoming webinar, “Why You’re Underusing Your CLM Software (And How To Fix It),” on April 16 at 12 p.m. ET. We’ll break down why CLM software adoption stalls and what teams can do to unlock more value from the system they already have.

Here are five reasons you won’t want to miss it.

Takeaway 1: Why Legal Teams Keep Buying Tools They Already Own

A common pattern in legal operations begins when a team identifies a problem and searches for a new tool to solve it. After evaluating vendors and completing a purchase, the team later realizes their CLM software already had the capability. This situation can lead to unnecessary spending and fragmented workflows.

InnoLaw Group CEO and Founder Lucy Bassli will discuss why this pattern occurs, particularly how legal teams face immense pressure from leadership to adopt new technology while managing heavy workloads. Understanding these pressures helps teams recognize the pattern earlier and make better use of the systems they already have.

Takeaway 2: Change Management Determines Whether CLM Software Adoption Succeeds

Technology alone does not determine whether a CLM tool delivers long-term value. Many legal teams implement capable systems but struggle to expand usage beyond a small set of features.

Adoption depends on factors such as executive sponsorship, internal communication, and continued training after implementation. Bassli will explain how these elements influence the success of a CLM tool and why adoption efforts often stall after go-live. Legal teams will learn how stronger ownership and communication can help expand usage across the organization.

Takeaway 3: How IntelAgree Helps Teams Start Building Contract Playbooks

Many legal teams want to apply AI to contract negotiation and playbook development, but hit a wall before they can begin. As IntelAgree Chief Product Officer Kyle Myers describes it, this is the "blank paper problem" — teams want AI-powered negotiation assistance, but don't yet have a documented playbook that defines their standards.

The IntelAgree team will touch on how the platform helps teams work through this challenge. Rather than requiring a finished playbook upfront, the system can generate a baseline that legal teams review and refine to match their standards, giving teams a practical starting point before putting it to work in real contract workflows.

Takeaway 4: Transparency Helps Legal Teams Trust AI Outputs

Legal teams face growing expectations to demonstrate progress with AI. At the same time, many professionals hesitate to rely on automated recommendations when they cannot see how the system reached its conclusions.

IntelAgree Chief Data Scientist James Parks will explain how the platform was designed to show the reasoning behind AI outputs. Highlighting features such as risk scoring, redlining, and data extraction, he’ll demonstrate how IntelAgree allows teams to review results and make adjustments when necessary. This visibility helps legal teams maintain control while gaining efficiency from automation.

Takeaway 5: The Role a CLM Software Vendor Should Play After Implementation

Legal teams are already the trusted advisors inside their organizations. They don't need a vendor to fill that role. What they need is a partner that helps them become a more effective trusted advisor to the business they serve.

This webinar will cover how IntelAgree thinks about its responsibility to customers after go-live, and how the platform is designed to help legal teams expand their influence internally. The goal is to give your team the tools and visibility to show up as the expert in your own organization.

About Our Speakers

• Lucy Bassli, CEO & Founder, InnoLaw Group — Attorney, author, and one of the most recognized voices in legal operations. Lucy works with legal departments worldwide on contracting strategy and CLM software adoption, bringing a vendor-neutral, practitioner-first perspective on why implementations stall and what actually drives results.

• Kyle Myers, Chief Product Officer, IntelAgree (Moderator) — Kyle leads IntelAgree’s product strategy, innovation, and execution across R&D, implementation, and customer success. Prior to IntelAgree, he worked in professional services and advisory at KPMG, giving him deep experience helping organizations operationalize complex technology programs.

• James Parks, Chief Data Scientist, IntelAgree — James leads IntelAgree’s AI and data science strategy, overseeing the development of the platform’s AI-powered contract solutions and analytics capabilities.

• Michael Schacter, Director of Product Management, IntelAgree — Michael leads product strategy and execution for the IntelAgree platform, working closely with customers to translate real-world contract challenges into product innovation.
  
  

Why We're Hosting This Webinar

CLM software implementation is hard, and going live with it is a real accomplishment. For many teams, that's where the journey stops and the software starts becoming shelfware.

Since many of our customers first went live, IntelAgree has continued to evolve. New AI capabilities have shipped and workflows have become more powerful. This webinar brings together an independent legal operations expert and our product team to help customers see what their platform can do today and how to unlock more of that value.

Legal teams are under growing pressure to demonstrate AI adoption and operational efficiency. This session is a chance to take stock, understand what’s possible, and walk away with a clearer picture of what your CLM software is capable of now.

Event Details

• Title: Why You're Underusing Your CLM Software (And How To Fix It)

• Date: April 16, 2026

• Time: 12 p.m. ET

• Duration: 1 hour

If you're already an IntelAgree customer, this webinar was built for you. Join us to see what your platform is capable of and learn how to close the gap between what you bought and what you're using.

Register now to save your seat. Attendees will be automatically entered to win a $200 gift from our curated Loop & Tie collection, and every colleague who registers earns you an additional raffle entry.