Command Alkon Reduces Contract Turnaround Time with IntelAgree's CLM Software.
IntelAgree was able to read the contracts and turn them around faster. The next closest competitor had a three-day turnaround before we could have searchable attributes on a contract that we put in the system. Now, the process is streamlined and accessible. Our executives reach out daily to see where things are or to ask questions about contracts, and we can answer these questions faster. All employees have insight into their tickets; they can comment on them and add details. That is not something we had before.
— Casey Ralston, Paralegal, Command AlkonThe challenge
Legal pads, Jira, and no approval structure
Command Alkon managed contracts using legal pads and Jira, which proved inefficient and unreliable and couldn't scale with expanding global operations. No formal approval structure existed, complicating tracking and management of requirements.
The solution
AI-powered automation and an approval matrix
IntelAgree automated contract workflows with AI-powered processing, enabling faster turnaround and searchable attributes, and established a robust approval matrix supporting global operations. Users gained the ability to independently create documents and obtain approvals, reducing the legal team's burden.
The results
Faster turnaround and broader visibility
Contract processing became streamlined and faster, and executives gained daily visibility into contract status while employees could comment on and track tickets independently. Command Alkon expanded IntelAgree usage to customer agreements and HR documents with high adoption.
"When I first started, our contract attorney managed his workflow on a legal pad, which wasn't very reliable. We tried to create our own contract management platform using Jira, and it just did not work out. Basically, we were trying to create a contract system ourselves on a platform that wasn't really designed for that. The system required constant manual checking and lacked effective notifications for incoming tickets. The approvals were the real problems though, because we had to go in and manually set approvals, then manually ask people to go in and approve. It was not user-friendly at all, especially for anybody on the management level."
— Casey Ralston, Paralegal, Command Alkon"We started in 1976 in Alabama, and over the years we have grown significantly into the global company that we are today. We couldn't rely on legal pad contracts anymore because we are reviewing and managing contracts from France, Brazil, Canada, and various other countries. It also helps us meet the requirements of our ownership, ensuring all approval processes are properly managed and documented."
— Casey Ralston, Paralegal, Command Alkon"Now, we have the option to have a report emailed out to the CEO, giving him constant insight into what's going on. It provides more visibility into the status and progress of our contracts, which is invaluable."
— Casey Ralston, Paralegal, Command Alkon"I can go in and create contracts and update the templates — the actual template agreements — immediately, instead of waiting for someone from the IntelAgree team to do that for us."
— Casey Ralston, Paralegal, Command Alkon"Before we had IntelAgree, there really wasn't an approval structure built out. The reviewing attorney would get the required approvals on an individual basis before approving for legal, so if legal approved you could rely on the agreement being approved. Then our ownership introduced a detailed matrix requiring specific approvals based on dollar amounts and other factors. Managing this manually was impossible."
— Casey Ralston, Paralegal, Command Alkon"We have anywhere from two to ten approvals now, depending on the contract and its value, significantly enhancing our compliance and accountability."
— Casey Ralston, Paralegal, Command Alkon"People can go into IntelAgree now and create their own documents, get the right approvals, and it doesn't always have to have legal sign-off."
— Casey Ralston, Paralegal, Command Alkon"IntelAgree made it easy for us. Even though there was a lot of information going in, it wasn't overwhelming on our end because we were doing this while handling our full-time jobs."
— Casey Ralston, Paralegal, Command Alkon"I've actually been on some calls with IntelAgree's development team to discuss different features we'd like to see. This is huge for me because it makes me feel like we're all a team here, trying to accomplish this together."
— Casey Ralston, Paralegal, Command Alkon