Streamlining Healthcare Contract Management: How MultiPlan Revolutionizes Efficiency and Compliance with IntelAgree.
MultiPlan, a leading U.S. healthcare cost-management company, replaced a search-less SharePoint system with IntelAgree — migrating 7,000–8,000 contracts and shortening complex contract queries from weeks to days while mitigating healthcare compliance risk.
“We found that with IntelAgree, it works just as advertised. And it continues to work, continues to be improved, and we've just been happy with the service.”
The challenge
Company
MultiPlan, Inc. is a leading provider of end-to-end healthcare cost management solutions in the United States, using technology, data-driven analysis, and a vast network of healthcare providers to help payers manage costs.
The challenge
MultiPlan managed hundreds of contracts annually — client services agreements, NDAs, and HIPAA-related agreements — in a SharePoint-based system that lacked search functionality, making it difficult to extract information or track obligations across contracts.
- Inadequate search in a SharePoint-based contract storage system
- Potential for overlooking critical compliance obligations
- Difficulty answering queries in a timely manner due to large contract volume
“Now, we're able to actually answer questions that the sales team asks us in a much more satisfactory way.”
The solution
Shortening contract searches and queries from weeks to days
IntelAgree stood out for mass OCR scanning, letting MultiPlan’s legal team search contracts and find specific information within seconds, with machine learning labeling key sections. The six-month implementation migrated 7,000–8,000 contracts into the system.
Mitigating compliance risks with comprehensive searches
Handling sensitive data across health insurers, third-party administrators, and brokers, MultiPlan can now search compliance-specific language and clauses across contracts and surface agreements with unique requirements.
Streamlining contract organization and user experience
IntelAgree’s ability to create families of contracts removes the need to manually open each document, and its user-friendly interface works for a team with varying technical expertise.
“Healthcare data is probably at the very top of the list of the most sensitive data you can have on a person. Being able to very quickly, and with a high reliability factor, access the information we’ve agreed to on how to keep that data safe and secure is really helpful.”
The results
Complex inquiries that once took weeks are now answered in days, and the legal team manages an extensive contract database with greater confidence and reduced compliance risk.
“It is very user friendly. It is not a complicated tool to use for a variety of tech-savvy levels.”