From Siloed to Streamlined: Increasing Contract Renewals by 200% for Ward Transport & Logistics.
The ease of the whole process - getting a contract on board and using the system - it's all very user-friendly. It's smooth, and not clunky. And some systems are really clunky… If you want visibility into your company, this is the ultimate tool.
The ease of the whole process - getting a contract on board and using the system - it's all very user-friendly. It's smooth, and not clunky. And some systems are really clunky… If you want visibility into your company, this is the ultimate tool.
— David Ward, VP of Logistics, Ward Transport & Logistics Corp.The challenge
Siloed contracts and lapsing renewals
Ward Transport & Logistics Corp., founded in 1931, had siloed contract processes that left a high share of customers not under contract and a low rate of contract renewals.
The solution
A streamlined system with renewal reminders
IntelAgree gave Ward a user-friendly system to get contracts on board and improved the renewals process with reminder notifications set 30-60 days in advance.
The results
200% increase in contract renewals
In less than three months, Ward reduced customers not under contract from 15% to 3% and increased contract renewals from 25% to 75%, impacting the bottom line.
- ✓ 15% to 3% reduction in customers not under contract in less than three months
- ✓ 25% to 75% increase in contract renewals, impacting the bottom line
- ✓ 30-60 days in advance reminder notifications for the contract renewals process