TSG Refines Contract Processes & Boosts Self-Service with Post-Adoption Assessment.

The challenge

About The Select Group (TSG)

Over the past 20 years, The Select Group (TSG) has evolved from a staffing provider into a technical services firm offering a full suite of delivery capabilities for its clients. These services include project-based resources and managed solutions, while also providing a dedicated government services division to meet clients’ needs in the federal sector.

The challenge

Before adopting IntelAgree, TSG had challenges accessing contracts, managing version control, and tracking expiration dates. The company's contracts were spread across a shared corporate drive, making it difficult to keep everyone on the same page regarding contract updates and changes. The team also needed a better way to organize and navigate various agreements, such as master services agreements, amendments, and statements of work.

• Lack of centralized access and version control in shared corporate drive
• Difficulty organizing and navigating various agreements, including MSAs and amendments
• Limited reporting capabilities made tracking specific categories in client agreements difficult

The solution

Improved Efficiency and Streamlined Processes

To overcome these challenges, TSG aimed to establish a cloud-based, tech-forward system integrated with Bullhorn CRM. So, the company turned to IntelAgree with the goal to streamline contract management processes and improve efficiency. "We initially rolled out IntelAgree to get a handle on all of our customer service agreements and all the statements of work for our clients," said Griffin. "Before, we were basically tracking everything on a spreadsheet. We wanted something to handle the basics like tracking end dates, reminders, expirations, etc. and IntelAgree checked all those boxes."

Other standout features include the attachments page for compliance items and legal overviews, and the party navigator view for organized tracking of master service agreements, statements of work, and purchase orders. Plus, IntelAgree's configurable approval workflows have significantly improved visibility and time-to-signature. "Our previous approval process was email-based," said Griffin. "Thankfully, all approvals flow through IntelAgree now, which gives the right people visibility. Approving in a timely fashion has sped up our time to close deals and ensures all the right people sign off on an agreement."

Customized Configuration to Align with Business Needs

When TSG shifted its business model to an industry-focused realignment, it prompted a need for a contract workflow reconfiguration. The goal was to optimize IntelAgree to align with, and scale with, the company's evolving business needs.

"Our go-to-market strategy underwent a seismic shift in 2019," said Griffin. "We transitioned from a branch office model to a more industry approach, realigning the entire business across seven industries. This meant that every agreement, which previously tied to a specific office, got divided up and realigned across the industries. With industry sales leaders, managing directors, and account managers reporting into this new structure, it was time for us to refresh the approval workflow configuration. That's when the adoption assessment opportunity with IntelAgree arose."

The adoption assessment spanned eight months and involved configuration, process, and system enhancements, all prioritized based on pain levels. This led to collaborative sessions with the IntelAgree team to address these improvements.

"The IntelAgree team, with their extensive knowledge of the system and its nuances, proved invaluable in helping us refine our process and configuration improvements, streamlining our contract management process." said Abby Shackelford, Senior Corporate Counsel at TSG. "We discussed these improvements on various calls, and we successfully transitioned to the vertical model. Now, individuals only see contracts relevant to their department, or 'vertical.' It saves a significant amount of time in searching for contracts."

And now, instead of simultaneously dropping into multiple queues, documents pass through an initial business team review before reaching the legal team. For Kevin Mitchell, Corporate Counsel at TSG, this new tiered approval workflow ensures that all contracts are fully cleared before his review, saving hours of time.

Increased Self-Service Capability and Partnership

Following the adoption assessment, TSG experienced a significant improvement in self-service abilities. Giving users access to the right departments — and the right templates within those departments — allows them to accomplish tasks independently, reducing the need for one-off requests.

TSG also values its ongoing partnership with IntelAgree, citing prompt responses to questions, ongoing communication regarding open support tickets, and commitment to continuous innovation.

The results

With IntelAgree, TSG saw a dramatic improvement in self-service capabilities and, after an eight-month adoption assessment, realigned its workflows to its new industry-specific model — improving efficiency, streamlining processes, and speeding time-to-signature.